Financial technology, driven in large part by new cadre of startups, is pushing the evolution of traditional financial services. As a result, banks and other enterprises are racing to deliver digital experiences, artificial intelligence, and distributed ledger technology to meet expectations of consumers and businesses alike.
The traditional model of face-to-face interaction has been disrupted, and now a seamless digital experience is demanded by consumer and business users.
It is an exciting time to be in the financial services industry and witness the change firsthand. Buckle up and enjoy the fast and furious technology ride. The financial services industry is changing before our very eyes at a rapid pace.
I am a five-time bank CEO, an advisor to startups, and an advocate of innovation in financial services.